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School LMS Help

Get unstuck without risking your work.

Start with the relevant checks below. For account-specific help, signed-in users should use Support; everyone else can submit a public inquiry.

Sign-in and password access

  1. Confirm you are using the email registered for your School LMS account.
  2. Use Forgot Password on the sign-in page to create a secure support request.
  3. If the page keeps returning to sign-in, allow site cookies and try a private browser window before reporting the issue.

Media and file uploads

  1. Keep the page open until the upload confirms completion.
  2. Check that the file type and size match the instruction shown beside the upload control.
  3. If an upload stalls, check your connection, retry once, and include the file type and approximate size in your support request.

Live classes

  1. Allow microphone and camera access only when the class needs them.
  2. If Join Class remains unavailable, refresh once and confirm the scheduled time with your teacher.
  3. After a teacher ends a room, leave the room and refresh the course page to see the completed state.

Assessment recovery

  1. Do not open the same timed attempt in multiple tabs or devices.
  2. Saved answers are recovered where the assessment supports autosave; wait for the save indicator before navigating.
  3. For a failed final submission, stop retrying after one attempt and report the assessment name, time, and visible error without sharing answers.

Results and feedback

  1. Some results release immediately; others remain hidden until the teacher publishes them.
  2. A missing result may be awaiting manual review, especially for subjective or AI-assisted evaluation.
  3. Ask the course teacher first when the result-release setting is unclear.

Still need help?

Include the role you were using, the page or assessment name, the approximate time, and the visible error. Never send a password or private assessment answer.

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